We are pleased to share A Journey of Connection, our latest impact report. This takes us through our work in 2024/25, looking at what we do, how we do it and the difference this makes. This report builds a clearer picture of how we work with people and how this sits within the broader landscape of support that people may access during their lives.
We look at our impact through two pathways: the difference we make through direct support for people registered with us, and how we influence positive change at Future Pathways and other services. When we delve into these core aspects of our work, the importance of our relational approach is clear: building positive and supportive connections is intrinsic to impactful support.
In Support Coordination, a relationship in which trust and safety are prioritised is the bedrock to support. It can enable future-focused conversations, whereby people can identify the difference they want to see in their lives. As support is tailored to each person, these outcomes span diverse areas including mental health, relationships and safety and comfort at home.
Conversations centred around people’s lives, needs and outcomes continue throughout their journey with us. By taking the time to get to know someone and flexing to changing circumstances, we support people as they work towards what matters most to them. For some people, this means gaining more independence and self-efficacy, a sense of purpose and direction, improving their physical health, and feeling more hopeful about the future.
The support we offer is enhanced by the positive connections we create with other services and professionals. As we commission support from our broad network of Delivery Partners, from trauma support and creative therapies to life coaching and record searches, our working relationships are key. By cultivating a trusting and collaborative approach, we can work together with Delivery Partners to ensure support is trauma-informed and built around a person’s needs and experiences.
Our relational approach also offers the opportunity to influence change across other services in the wider sector. This is particularly important now that we are beginning to understand the scope of our work with existing services, such as statutory and third sector. A positive experience with Future Pathways can support people to re-engage with other services while our own interactions with organisations and services can encourage them to consider how they might adapt support for people with lived experience.
Trusting relationships can encourage and sustain engagement, tailored approaches can enhance support, and collaborative working can maximise impact. This extends to the delivery of our service as a whole: by bringing together four partners, the In Care Survivors Alliance pools resources and shares expertise so that Future Pathways can support people with lived experience to live full, healthy and independent lives.
A Journey of Connection demonstrates the scale and significance of the partnerships we create, develop and maintain. Whether it be the individual relationships we hold or our part in the wider landscape of support, we encourage people to consider how positive connections can bring meaningful change.
