Frequently Asked Questions

Since our launch in September 2016, we have experienced a strong demand for Future Pathways support across Scotland and as of November 2017, we have over 500 people registered.

We acknowledge that some people are having to wait longer than they would like to meet with a Support Coordinator. This is due to a very high demand on the service, and we would like to reassure people that we are working as quickly as we can to deliver the support that everyone who is currently waiting for an appointment needs, while maintaining our high-quality standards. If you have a specific query about your own progress, please contact us on free-phone 0808 164 2005.

Future Pathways supports people who experienced abuse or neglect in care in Scotland. We do this by arranging and paying for support for them, with the aim of helping them achieve a positive future.
Future Pathways is for people who experienced abuse or neglect in care in Scotland. As long as you are over 18 now, and the abuse or neglect took place before you were 18, you can register.
To be able to register with Future Pathways, you must have been in one of these care settings when the abuse or neglect took place:
  • residential care
  • boarding school (state, private or independent)
  • long term stay in hospital
  • Young Offenders’ Institution
  • foster care.
You have to be 18 to register to Future Pathways. There is no maximum age limit.
Any abuse or neglect has to have taken place before you were 18. There is no historical cut-off point for when the abuse or neglect took place.
Yes. As long as you were in care in Scotland when the abuse or neglect took place, you can register with Future Pathways.
No, at present family members cannot get support from Future Pathways.
Your support is built around you and what is important to you in your life. Everyone is different. Some examples of support people have accessed so far include:
  • searching for records
  • trauma support and counselling
  • adult education classes
  • arts groups
  • travel to visit family
  • support to get into work
  • legal advice
  • health and fitness classes
  • driving lessons
  • access to further education.
No. Future Pathways does not offer financial redress. However if you get support from us, this will not affect any claim you make for this, either now or in the future.
The support offered by Future Pathways includes one-off payments for items which will help you achieve what you want to. Any payments like this are agreed in advance between you and your Support Co-ordinator. Future Pathways does not provide lump sums.
No, we are not able to offer payments for items or support already purchased.
If continuing with your current support is important to you, we will take all steps to try and keep this in place. Future Pathways has to make sure that the organisation or individual providing your support is doing so safely and fairly. So we check, for example, that they have adequate policies and procedures in place, for example around health and safety.
No, the Department for Work and Pensions has confirmed that any support or payments you get from Future Pathways will not affect any benefits you receive.
When you register with Future Pathways, you will meet with a Support Co-ordinator who will talk to you about what’s important to you, and anything you might like support with. Together you can agree what support you would like. The Support Co-ordinator will arrange this support on your behalf. You will have regular meetings with your Support Co-ordinator to check how everything is going, and whether it is helping you achieve what you want to do.
When you contact Future Pathways to register, you will speak to a member of staff at the Communication Hub. They will ask you a few basic details – your name and contact information. They will arrange an appointment for you to meet a Support Co-ordinator at a time and place that suits you.
When you contact us to register, we will describe who Future Pathways is for, and ask you to confirm that this applies to you. You do not need to tell us about your experiences of abuse or neglect. And you do not need to provide any documents which confirm your time in care.
Yes. If you would like a family member, friend or support worker to apply for you, they can contact Future Pathways on your behalf.
Yes. If you like you can request a male or female Support Co-ordinator.
Yes, we will arrange meetings with your Support Co-ordinator at a time and place that suit you, and in your local area. We can also visit you at home if you prefer. If you live outside Scotland, your Support Co-ordinator will usually speak to you over the phone or video conference, but we can discuss this with you when you register.
Yes. You are welcome to bring along a friend, family member or support worker to your first meeting. We would encourage you after that to take forward the process yourself, but you can do this at your own pace, if you feel you still need support.
Your personal information will be stored on a secure, confidential database. The only people who can access your information are Future Pathways staff, for the purpose of providing and coordinating your support. For monitoring and evaluation purposes, anonymised information will be used to report on how well Future Pathways is meeting the needs of people who’ve registered. All information in the reports is anonymous, so it won’t be possible to identify any individual. You have choice and control over the information that you provide. You have the right to access all personal information held about you at any time. All information is stored in accordance with the Data Protection Act 1998.
Yes. Any personal information we receive will be stored on a secure confidential database, in accordance with the Data Protection Act 1998, to prevent unauthorised access. The only people who can access this information are Future Pathways staff, to help them coordinate your support. For monitoring and evaluation purposes, information will be used to report on how we are performing. All information will be anonymised so that it is not possible to identify any one individual. This process helps us to identify the needs of survivors, examine how we are meeting these needs and find ways to improve our work in the future. You have choice and control over the information that you provide, and the right to access all personal information held about you at any time.
Discussions that you have with your Support Co-ordinator, or any staff at Future Pathways, are entirely confidential. We will only share information with another agency with your full written permission. The only exception to this is if there is concern for someone’s safety, or the safety of a child or vulnerable adult. Under these circumstances, we will still make you aware of the intention to pass on information to the relevant authorities.
In 2015, the Scottish Government published its SurvivorScotland strategy aimed at improving services for survivors of in-care childhood abuse. One of the recommendations in the strategy was to set up a dedicated support fund. In May 2015 the Scottish Government announced a fund of £13.5 million over five years. The fund was initially called the In Care Survivor Support Fund, and officially opened in September 2016. After consultation with survivors, the name was changed to Future Pathways in February 2017.
Future Pathways is funded by the Scottish Government, and managed by an Alliance partnership of organisations. These are Health in Mind, Penumbra, Glasgow City Health and Social Care Partnership and the Mental Health Foundation. Staff from these organisations sit on an Alliance Leadership Team which also includes representatives from the survivor community.
As well as survivor representation on the Alliance Leadership Team, we are in the process of setting up an Advisory Group made up of people accessing support from Future Pathways. If you would like to find out more about this, or other ways to get involved, please contact the Communications and Engagement Team at or phone 0141 465 9229. One of the guiding principles of Future Pathways is that survivors are engaged and involved, and there are many opportunities to take part and have your say. Please contact us if you would like to find out more.
Any organisation interested in providing services to survivors through the support fund should contact the professional information line on 0131 202 6412 or email If you would like copies of leaflets or marketing materials to promote Future Pathways to the people you work with, please contact or phone 0141 465 9229.