We strive to enhance the service we provide. So, we decided to look at how we can improve the experience of the people we support. We did this by asking for feedback from people who access the service. Journey Associates helped us with this. They are a company that helps people to improve their work. They created the project for us.
Making Pathways Together
The project was online and ran from 2020 to 2022. These online workshops gave people the chance to give feedback. They looked at key areas. Different themes came up:
- Our structure and approach
- Our support and resources
- Engagement events and socials
- Promoting our service
- Alliance Leadership Team
- Working with other services
- Services that suit different people
- Support for life-changing events
- Support across a person’s life
- Personal resilience
Then three broad topics became clear:
- Future Pathways’ Structure
- Engagement Events and Socials
Each of these topics had a range of actions. For example, making sure more people know about us or explaining our support more clearly.
The people who took part created posters. These were like the front page of a magazine or a newsletter. They showed their ideas for how to improve Future Pathways.
Then Journey Associates created a report for us. It included all the posters that people made. It also showed all the steps of the project, the things people discussed and what people want us to do. We have read this carefully. We have thought about the things we have done since the feedback. And we have also thought about what we can do in the future. You can view a summary of this below. It covers: Communications, Structure and Engagement.