As the year draws to a close, we want to thank our valued Delivery Partners for working in partnership with Future Pathways in 2024.
Our work together this year
- We worked alongside a network of 51 Delivery Partners offering a wide range of different types of support.
- At least 118 people registered with us – 15% of people accessing Future Pathways – were accessing Delivery Partner support.
- At least 10 people accessed support from more than one Delivery Partner.
- At least 75 people started accessing support from a Delivery Partner.
We also asked our Delivery Partners for feedback through our annual Delivery Partner Feedback Questionnaire. We wanted to know more about what it is like for Delivery Partners to work with Future Pathways, and about the impact of our work together. We received responses from 18 Delivery Partners providing a range of different types of support such as counselling, housing support, and trauma support work. Here are some key findings from the questionnaire.
Our approach
Most respondents told us that working with Future Pathways is different from working with other services because our support is focused on the person; we communicate effectively with our partners; and we are supportive of the work our Delivery Partners do. Delivery Partners used words such as “responsive” “supportive” and “caring” to describe our approach. But the most used word to describe our approach was “collaborative”. This word cloud shows the words our Delivery Partners used to describe our approach.
Our impact for Delivery Partners
One of Future Pathways’ outcomes is to make trauma informed support more accessible to people registered with us. And we can see from the feedback we received that this is a big part of the difference we make for our Delivery Partners.
“I have learned that trauma can cause a wide range of physical and emotional symptoms” – Delivery Partner
“I notice that I encourage clients to believe in themselves and to analyse what parts of their lives they feel are challenging” – Delivery Partner
Future improvements
Feedback from our Delivery Partners has also helped us learn how we can improve. While most of the feedback we received was complementary, we also received some suggestions about how we could improve. For example, considering when we review contracts with our Delivery Partners and looking at how we can best measure progress towards people’s goals.
We look forward to continuing to work alongside our Delivery Partners to develop our service, and enhance the support accessed by people with lived experience in 2025.
Find out more about the difference we make
Pathways to Change is our latest impact report. Here, we take an in-depth look at the work of Future Pathways from April 2023 to March 2024. This report helps us to gain a deeper insight into how we make a real difference, and where there is scope for improvement.