In March 2025, we sent out a survey to everyone who gets our newsletter. Thank you to everyone who gave us feedback.
Here are some of the things we learned from your feedback:
- Most people told us they find the newsletter easy to read.
- Most people told us that it is easy to understand the articles in the newsletter. For example, people told us that we use clear language.
- Most people told us that the length of the newsletter is about right. But some people told us that sometimes articles can be too long or have too much information.
- People told us that they like reading about different topics in the newsletter. They also said that the tone of the articles feels positive and hopeful. The most popular articles are ones about types of support, creative projects and looking after your health and wellbeing.
- Most people told us they like how the newsletter looks. For example, we heard that using headings and bold, bright colours makes it easy to follow and enjoyable to read.
Some of the feedback was about things that we should keep doing. For example, we should have a range of topics in the newsletter and write about them in a clear way. Other feedback was about things we could change. Here are some of the changes we will make to the newsletter based on your feedback. We will:
- Print some copies of the newsletter in a bigger size, so that people can ask for a large print version if they need one.
- Include key information about Future Pathways in our newsletters, such as our waitlist and the number of people who started working with a Support Coordinator.
- Aim to make sure that our newsletters always include articles about the topics people like the most.
- Look at ways to improve the design of the newsletter so that people continue to enjoy it.
We do 4 newsletters each year. They come out in March, June, September and December. If you would like to give feedback about any of our newsletters, you can:
- Email us at engagement@future-pathways.co.uk
- Fill in our online feedback form at www.future-pathways.co.uk/feedback
- Phone us for free on 0808 164 2005 (lines open Monday to Friday, 10am to 4pm)
